The biggest force pressing on library services and collections today is undoubtedly the internet and its ability to provide fast and diverse content to a scattered community. As libraries continue to move towards e-resources and encourage their users to consult digital collections, it is worth reviewing the policies and practices that are designed to support their use. Such services are of considerable importance when put into the context of a digital divide that cause library users to be cautious of using e-resources.

It can therefore be useful to consult the Library Sciences collection housed at the University Library. Below are some examples of the collections literature covering digital service provision and the rapid increase in digital content being made available to library users. For anyone studying, interested in, or working in libraries, the issue of digital services is set to be an exciting field with a long future.

Serving online customers : lessons for libraries from the business world by Donald A. Barclay.

Development of digital libraries : an American perspective edited by Deanna B. Marcum

Politics of promoting freedom of information and expression in international librarianship : the IFLA/FAIFE Project by Alex Byrne

Libraries and society : role, responsibility and future in an age of change edited by David Baker and Wendy Evans

Serving online customers : lessons for libraries from the business world by Donald A. Barclay.

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